If you want some more useful info for your life, here's my quick story about how to call customer service for a billing problem:
If you have a problem with anyone and your only recourse is customer service, here are some tips to get your problem fixed faster when you get a bill that seems unusually high:
1. Don't panic.
2. I assume you just opened it and still have the bill in your hand. Read your bill, find out what looks to be the problem, do this even if you don't think you can find the problem, it will help you understand it when you talk to an agent.
3. Make a little note beside the unusual charge. Be ready to ask a specific question, to request credit for a specific charge with a specific reason.
4. Don't delay calling until the next day. Perhaps you need some information from another person, that's fine but you want to let the company know that you know something is up asap.
5. Have your bill in front of you, and when given an explanation about a charge, make a note.
6. Take notes in addition for anything you are promised.
7. "Can you email me the details of this call" -provides for a record of accountability in plain English and written down
8. "What is your first name or unique ID?" -In case you need to refer back to a specific call or promise
9. "If I don't hear anything back by x, what should I do?" -Use Google
Calendar, or anything else to check back and see if charges have been
reversed or credits applied.
10. Asking for a manager rarely helps.
11. When all else fails, write a letter.
Sunday, June 17, 2012
Proper Mass Emailing
Just wanted to give everyone in my address book a quick tip about how to send an email to a whole bunch of people, without showing everyone's email address.
You first send the email to yourself, then "BCC" or "Blind Carbon Copy" everyone else.
I sent this email to over 30 people, but the only addresses you see, are yours and mine.
By the way, if you ever see a "Email this article to a friend" links, email it from and to your own email address, and then BCC that email to me. That way I know you didn't give my email address to someone else.
Or... just copy the text in the "address bar" and paste it into an email, and forward that to me.
Stuff in the address bar is the "http:" and the ".com" stuff. A full link looks like this:
http://www.youtube.com/watch?v=0Bmhjf0rKe8
Just wanted to share this tip with everyone in my address book, hope you have a good day!
You first send the email to yourself, then "BCC" or "Blind Carbon Copy" everyone else.
I sent this email to over 30 people, but the only addresses you see, are yours and mine.
By the way, if you ever see a "Email this article to a friend" links, email it from and to your own email address, and then BCC that email to me. That way I know you didn't give my email address to someone else.
Or... just copy the text in the "address bar" and paste it into an email, and forward that to me.
Stuff in the address bar is the "http:" and the ".com" stuff. A full link looks like this:
http://www.youtube.com/watch?v=0Bmhjf0rKe8
Just wanted to share this tip with everyone in my address book, hope you have a good day!
Friday, April 27, 2012
How to share encrypted files with Cloudfogger and Dropbox
We are using Cloudfogger to encrypt the files and specify who they can be shared with, then using Dropbox to share the files.
So first things first, install Cloudfogger and Dropbox and sign up for the accounts.
Find the file you want to encrypt and share.
With Cloudfogger Version 1.1.1291 installed and running, right click the file you want to share, and choose "Cloudfogger > Fogg and Share" and type in the email of whom you want to share it with then click "Add" then "OK". It will convert the file into one that looks like a green shield with a white check mark.
That was the encrypting, now for the sharing.
Make a new folder in your Dropbox named whatever you would like. Then right click that folder and choose "Dropbox > Share this Folder..."; this should cause the Dropbox website to open up where you can enter the email address of the Dropbox user you would like to share it with.
Place the file you encrypted (the one that was changed into a green check mark) into this folder.
Friend tells you they are prompted for a password when they try to open the file? Right click on the file and choose "Cloudfoggere > Manage Shares" and add their email address in.
If you sign up for Dropbox with my referral link http://db.tt/D5BQcbf it will give me a little more space for free, and I'd appreciate it :-) Thanks!
So first things first, install Cloudfogger and Dropbox and sign up for the accounts.
Find the file you want to encrypt and share.
With Cloudfogger Version 1.1.1291 installed and running, right click the file you want to share, and choose "Cloudfogger > Fogg and Share" and type in the email of whom you want to share it with then click "Add" then "OK". It will convert the file into one that looks like a green shield with a white check mark.
That was the encrypting, now for the sharing.
Make a new folder in your Dropbox named whatever you would like. Then right click that folder and choose "Dropbox > Share this Folder..."; this should cause the Dropbox website to open up where you can enter the email address of the Dropbox user you would like to share it with.
Place the file you encrypted (the one that was changed into a green check mark) into this folder.
Friend tells you they are prompted for a password when they try to open the file? Right click on the file and choose "Cloudfoggere > Manage Shares" and add their email address in.
If you sign up for Dropbox with my referral link http://db.tt/D5BQcbf it will give me a little more space for free, and I'd appreciate it :-) Thanks!
Wednesday, August 31, 2011
PodcampAZ 2011 Needs Speakers!
PodcampAZ says: WE NEED SPEAKERS! Nominate at http://podcampaz.org/speakers/
One of the reasons we love PodcampAZ so much is the endless supply of information. We also realize that the term “media” is growing up, and always expanding. No one rolls their eyes at using Facebook anymore to promote, because everyone links to Facebook! Many companies and freelancers make social media success less of a guessing game and more of a science, but there are many mediums within the realm that are getting less attention than they should.
Right now you’re thinking “Yeah! I want to hear more about ______!” So how do we geeks, let alone anyone who isn’t on Facebook, Twitter, Google+ and Foursquare, learn about all of these new or under-represented technologies? How do they merge their existing skills with new ideas and make life even more awesome than it all ready is?
They ask you, and your friends. We all use a form of media in some way, or you wouldn’t be reading this now. And we bet you know someone who uses it in an innovative way that we all want to know about. They might not even realize there’s a place to share what they know. So help us get all of these questions answered all in one weekend at PodcampAZ 2011 on November 12-13.
Nominate yourself, your work buddy, Twitter or Facebook friend, or even your sister to help out. Each speaker will receive our undying gratitude, an audience eager to learn and a chance to learn from other successful, charming people just like them.
Imkilo says: And I'll be speaking at this years PodcampAZ on the subject of "How to listen to podcasts" which I plan to not be so much a "presentation" as a "I'll ask everyone who walks in what thier current setup is, and tell them how they can listen to podcasts for free, then write it on the board as I go along".
With the election yesterday, I wondered if we couldn't get someone who was active in the whole petitions and campaign signs area, the whole "non-technical" idea spreading part of things. If you know someone like that, you might nominate them for a talk, it could be real interesting for the rest of us.
One of the reasons we love PodcampAZ so much is the endless supply of information. We also realize that the term “media” is growing up, and always expanding. No one rolls their eyes at using Facebook anymore to promote, because everyone links to Facebook! Many companies and freelancers make social media success less of a guessing game and more of a science, but there are many mediums within the realm that are getting less attention than they should.
Right now you’re thinking “Yeah! I want to hear more about ______!” So how do we geeks, let alone anyone who isn’t on Facebook, Twitter, Google+ and Foursquare, learn about all of these new or under-represented technologies? How do they merge their existing skills with new ideas and make life even more awesome than it all ready is?
They ask you, and your friends. We all use a form of media in some way, or you wouldn’t be reading this now. And we bet you know someone who uses it in an innovative way that we all want to know about. They might not even realize there’s a place to share what they know. So help us get all of these questions answered all in one weekend at PodcampAZ 2011 on November 12-13.
Nominate yourself, your work buddy, Twitter or Facebook friend, or even your sister to help out. Each speaker will receive our undying gratitude, an audience eager to learn and a chance to learn from other successful, charming people just like them.
Imkilo says: And I'll be speaking at this years PodcampAZ on the subject of "How to listen to podcasts" which I plan to not be so much a "presentation" as a "I'll ask everyone who walks in what thier current setup is, and tell them how they can listen to podcasts for free, then write it on the board as I go along".
With the election yesterday, I wondered if we couldn't get someone who was active in the whole petitions and campaign signs area, the whole "non-technical" idea spreading part of things. If you know someone like that, you might nominate them for a talk, it could be real interesting for the rest of us.
Sunday, June 5, 2011
How to listen to Podcasts
Will update this page more as PodcampAZ gets closer.
Outline
You don't need an iPod
What is a podcast?
Where are they?
How can I get them?
-Does it cost?
How can I listen?
-Non-iPod portable players
Outline
You don't need an iPod
What is a podcast?
Where are they?
How can I get them?
-Does it cost?
How can I listen?
-Non-iPod portable players
Thursday, October 14, 2010
Sunday, February 21, 2010
Dragon Age Origins Change Character Appearance 2010
It's possible! 2010-02-21 (Backup your game first by making a copy of the Bioware folder in My Documents)
So you made your character, but there's something you don't like about it. Use these steps to remake your character from scratch.
Download and install the toolset http://dragonage.bioware.com/toolset
Open Dragon Age Origins.
Load the save game you last played of the character you want to change the face / appearance of. Make a new save, name it "changeface", then exit the game.
Make a new character of the same race and sex as the character in the "changeface" game. Make the name be "MyFace". Pick out the new way you want it to look.
Tip: If you want to use the face of a character you already have to put on a different character, you can do that too, just follow the steps below about changing the game files and skip the steps about creating a new face.
Tip: You can download extra hair colors http://www.google.com/search?q=Pineappletrees+Vibrant+Colors and http://www.dragonagenexus.com/downloads/file.php?id=555
Tip: Take screenshots of the sliders when creating the character, this will help you tweak it further if you don't like the appearance of your new creation.
Start the game of the new character. Check to see if you like the face.
Tip: You can run up to a solid object, then move the "camera" to be right in front of your face (between you and the wall) and it will zoom in close on your characters face.
If you don't like the face, delete the character, and start again (work off the screenshots of the sliders to get that tweak just the way you want it).
Once you like the face, save the game as "newface" then exit the game.
If you have a slow computer, you may need to Quit the Dragon Age game so the computer doesn't run out of memory when loading the game files from the toolset.
Open the toolset (Start>All Programs>Dragon Age Origins>Dragon Age Toolset)
We will first open the save game "newface" and copy the part of the file that has the appearance (called "MORPH" in the file), then we'll delete that out of "changeface" and paste it into the same place.
File>Open File = My Documents\Bioware\DragonAge\Characters\Myface\Saves\Slot_1\newface.das
Click the little plus ( + ) signs to expand them on these items:
+SAVEGAME_PLAYERCHAR
++SAVEGAME_PLAYERCHAR_CHAR
Scroll down to find a line called: SAVEGAME_PLAYER_MORPH
Right click SAVEGAME_PLAYER_MORPH and choose "Copy". We are "copying" the face from this saved game.
Tip: If your computer is slow, do File>Close before opening the second saved game.
Now we open our other character so we can "paste the face" into it.
File>Open File = My Documents\Bioware\DragonAge\Characters\\Saves\\changeface.das
Click the little plus ( + ) signs on:
-SAVEGAME_PLAYERCHAR
--SAVEGAME_PLAYERCHAR_CHAR
Find the line that says SAVEGAME_PLAYER_MORPH right click it and choose "Delete". (slower computers will *choke* for a moment)
Scroll back up to the line SAVEGAME_PLAYERCHAR_CHAR right click it and choose "Paste". (again, on a slower computer it will look like it's crashing, give it a moment)
File > Save
File > Close
File > Exit
Open Dragon Age Origins. Load the "changeface" save. You should now see the face you've created. Run around for a little bit, maybe move to a new zone or two, try going into combat, if everything looks good, save it as "twitterimkilo".
Now just play the game as normal, and enjoy the face you always wanted!
Feel free to buy me lunch (or help me upgrade my slow computer) with donating at http://milescomer.com/ or holler at me on http://twitter.com/imkilo
So you made your character, but there's something you don't like about it. Use these steps to remake your character from scratch.
Download and install the toolset http://dragonage.bioware.com/toolset
Open Dragon Age Origins.
Load the save game you last played of the character you want to change the face / appearance of. Make a new save, name it "changeface", then exit the game.
Make a new character of the same race and sex as the character in the "changeface" game. Make the name be "MyFace". Pick out the new way you want it to look.
Tip: If you want to use the face of a character you already have to put on a different character, you can do that too, just follow the steps below about changing the game files and skip the steps about creating a new face.
Tip: You can download extra hair colors http://www.google.com/search?q=Pineappletrees+Vibrant+Colors and http://www.dragonagenexus.com/downloads/file.php?id=555
Tip: Take screenshots of the sliders when creating the character, this will help you tweak it further if you don't like the appearance of your new creation.
Start the game of the new character. Check to see if you like the face.
Tip: You can run up to a solid object, then move the "camera" to be right in front of your face (between you and the wall) and it will zoom in close on your characters face.
If you don't like the face, delete the character, and start again (work off the screenshots of the sliders to get that tweak just the way you want it).
Once you like the face, save the game as "newface" then exit the game.
If you have a slow computer, you may need to Quit the Dragon Age game so the computer doesn't run out of memory when loading the game files from the toolset.
Open the toolset (Start>All Programs>Dragon Age Origins>Dragon Age Toolset)
We will first open the save game "newface" and copy the part of the file that has the appearance (called "MORPH" in the file), then we'll delete that out of "changeface" and paste it into the same place.
File>Open File = My Documents\Bioware\DragonAge\Characters\Myface\Saves\Slot_1\newface.das
Click the little plus ( + ) signs to expand them on these items:
+SAVEGAME_PLAYERCHAR
++SAVEGAME_PLAYERCHAR_CHAR
Scroll down to find a line called: SAVEGAME_PLAYER_MORPH
Right click SAVEGAME_PLAYER_MORPH and choose "Copy". We are "copying" the face from this saved game.
Tip: If your computer is slow, do File>Close before opening the second saved game.
Now we open our other character so we can "paste the face" into it.
File>Open File = My Documents\Bioware\DragonAge\Characters\
Click the little plus ( + ) signs on:
-SAVEGAME_PLAYERCHAR
--SAVEGAME_PLAYERCHAR_CHAR
Find the line that says SAVEGAME_PLAYER_MORPH right click it and choose "Delete". (slower computers will *choke* for a moment)
Scroll back up to the line SAVEGAME_PLAYERCHAR_CHAR right click it and choose "Paste". (again, on a slower computer it will look like it's crashing, give it a moment)
File > Save
File > Close
File > Exit
Open Dragon Age Origins. Load the "changeface" save. You should now see the face you've created. Run around for a little bit, maybe move to a new zone or two, try going into combat, if everything looks good, save it as "twitterimkilo".
Now just play the game as normal, and enjoy the face you always wanted!
Feel free to buy me lunch (or help me upgrade my slow computer) with donating at http://milescomer.com/ or holler at me on http://twitter.com/imkilo
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